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Terms and Conditions
Welcome to the FAVORITE BRAND, Lda online store! It is a pleasure for us to have you with us.
Please read these Terms and Conditions carefully before ordering any products. When you order our products, you are accepting these Terms and Conditions.
FAVORITE BRAND, Lda reserves the right to change these Terms and Conditions at any time, so please consult this page periodically.
When placing an order through this Website, and after accepting it, a commercial purchase and sale agreement will be executed at a distance and outside the commercial establishment, between the consumer and Perff Studio, according to the Decree of Law no. 24/2014, of 14 February.
Favorite People is a trademark of FAVORITE BRAND, Lda, Alameda das praias, loteamento C A 17 Carvalhal, Company Tax number 516863576
Comercial politics
- FAVORITE BRAND, Lda has products for sale at https://www.favoritepeoplestore.com/. These e-commerce services are available exclusively to end users.
- Consumer is understood as the user who buys out of his business or profession. If you are not a consumer, please do not shop at www.perff.com.
- The Consumer shall provide the Seller with an e-mail address, and the data relating to another form of contact, that is correct and complete. You also agree that the Seller may contact you using such data if necessary.
How to Order
- Browse the pages of the FAVORITE BRAND, Lda online store and find the product(s) you wish to purchase.
- Add your favorite products to the Shopping Cart by clicking the Add to Cart button.
- Once you understand that you have already chosen all the products you want to purchase, please complete the purchase by clicking Finish.
- Then fill in your personal information in a form and select the payment method. Take special care when writing the address.
- Review your order.
- Proceed with payment, confirming the order.
- When you select the Exit button, at the end of the purchase process, your order is confirmed.
- Once you complete your order, you will receive an email confirming your order and the details of the products you are buying.
We reserve the right not to accept your order, or cancel it even after automatic confirmation of the order.
By sending the order form you are accepting the general conditions of purchase, as well as other conditions existing in www.perff.com, through links, including the conditions and general terms of use.
If the products presented are no longer available at the exact moment of the completion of the purchase, the seller undertakes to advise the consumer within a maximum of 15 days, and return the payment.
Right not to accept the order or cancel the purchase
FAVORITE BRAND, Lda reserves the right not to accept the order or to cancel the purchase if it finds that the proper conditions do not exist to carry it out.
Such as:
- If the product is no longer available (we will refund your money);
- If the billing information is not correct;
- If the order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;
- If the transfer for payment of the order has not been received within a period of 5 days after acceptance of your order;
- If we consider that you are under 16 years old;
- If we consider that you are a reseller;
- If there is any type of error in the price quotation;
- If delivery is not possible to the address provided.
All orders submitted by the user are subject to acceptance by FAVORITE BRAND, Lda
Warranty and Product Price Indication
Payment methods:
Credit card, Visa, Paypal and Mbway
Order security and data protection:
FAVORITE BRAND, Lda respects the privacy of users accessing and using this website.
It uses more robust security technology among the available encryption platforms, so your payment information will be encrypted from the moment you enter it, and will not be stored on a public server. Despite this, the security of information and payments transmitted over the Internet or via email can not be guaranteed.
Property reservation:
All Products remain the property of FAVORITE BRAND, Lda until the consumer has paid in full all amounts owed in respect of any contract, including the payment of costs associated with the delivery of the products. You may not sell, dispose of or charge any Product before transferring the entire ownership of the Product to you.
Products - quality and warranty:
FAVORITE BRAND, Lda sells exclusive, high quality, copyrighted products and is a registered trademark.
The products offered for sale may not exactly match the actual clothing with regard to the displayed image and colours, especially due to the internet browser and monitor used.
We emphasize the importance of the washing and maintenance instructions printed on the labels of each product. FAVORITE BRAND, Lda shall not be liable for any damage resulting from improper handling of the products.
Damaged or defective products:
For us, the quality of all our products is of the utmost concern, so they are tested in real-world environments to make sure they are in perfect condition.
Website Content:
All content on this website is the property of FAVORITE BRAND, Lda . While FAVORITE BRAND, Lda works your site with the utmost care, information, text, graphics, movies, music, and/or other services may contain errors or be incomplete or inaccurate.
FAVORITE BRAND, Lda is not responsible for any damages resulting from the use of the site, including damages caused by viruses or any inaccuracy or imperfection of the information, unless such damage results from negligence on the part of Perff Studio.
Promotions:
Offers on the site are valid only for the time they are displayed on the site, unless communicated, information to the contrary, on the website.
Shipping and Returns
We use both DHL as our international courier as well as Batch, a local courier partner. You will be asked to select one of these delivery methods during the checkout.
The prices vary depending on your market and will be automatically calculated and presented to you during the checkout.
Please note international shipments may be subject to cross-border inspections by customs authorities.
Any additional charge for reasons of customs clearance is the sole responsibility of the customer.
The prices of the products presented on the site are subject to change - FAVORITE BRAND, Lda reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to the same purchase. The site is updated with the utmost attention, however, in the event of any error in prices, FAVORITE BRAND, Lda does not undertake the offer and reserves the right to cancel your order.
Cancellation of the order before sending:
The customer can cancel the order, as long as it has not yet been sent.
Return policy:
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return by e-mail at returns@favoritepeoplestore.com and send your order to the warehouse.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number or the store where the item was bought.
Return of offers
It is not possible for a person to return a product they received as a gift from someone else. In that case, you should contact the person who bought the gift so that they can return it.
Gift cards
Gift cards can be purchased on the FAVORITE BRAND LDA website, worth €88,€73.90, €58,90, €66,90.
The cards have an expiration date of 3 months. They cannot be exchanged for cash or refunded.
Customer services:
For further information or clarification, please contact us at hello@favoritepeoplestore.com or by phone (+351) 218055322.
FAVORITE BRAND, Lda sells all the products in the FAVORITE BRAND, Lda collection and will be the entity responsible for the sale on the website https://www.favoritepeoplestore.com/ of the articles of that brand, and all e-commerce services are only available to final consumers
Applicable law
The present general conditions and all emerging litigations that are related to these general conditions, including their validity, the use of the site or any purchase made must be governed by the Portuguese Law, according to the Decree of Law nº 24/2014, Of 14 February.
Online dispute resolution
The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court.
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Portugal
Centro de Arbitragem de Conflitos de Consumo de Lisboa http://www.centroarbitragemlisboa.pt/
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral http://www.triave.pt/
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) http://www.ciab.pt/pt/
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo http://www.arbitragemdeconsumo.org/
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra http://www.centrodearbitragemdecoimbra.com
Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve http://www.consumoalgarve.pt
Centro de Informação de Consumo e Arbitragem do Porto http://www.cicap.pt
Plataforma Europeia de Resolução Litígios em Linha https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Livro de Reclamações Online: www.livroreclamacoes.pt.
FAVORITE BRAND LDA
Alameda das praias, loteamento C A 17 Carvalhal
Contribuinte: 516863576
